# Support

Our goal is to make your experience with w\.ai as smooth as possible. If you’re just getting started, please follow these steps to minimize common issues:

1. Ensure your device meets system requirements. View the [supported hardware](/w.ai-guide/supported-hardware.md) page for more information.
2. Verify your internet connection is stable.
3. Confirm you have the latest version of w\.ai installed. Download the most recent build [here](https://download.w.ai).

If your device meets the requirements above, please let us know your issue by dropping a message in the [#beta-testing](https://discord.com/channels/1264970635919097999/1378169115650297866) channel in our [Discord](https://discord.gg/w-ai) server, or send us an email at `support@w.ai`.

If you are encountering issues within the app, please select the 'Report a Bug' option in the bottom right.\
\
If you are encountering issues within the CLI, please use the `wai report <issue>` command to then submit us a report.

<figure><img src="/files/q7siRazPcyI7gEbvereY" alt=""><figcaption></figcaption></figure>


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