> For the complete documentation index, see [llms.txt](https://docs.w.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.w.ai/bugs-and-support/support.md).

# Support

Our goal is to make your experience with w\.ai as smooth as possible. If you’re just getting started, please follow these steps to minimize common issues:

1. Ensure your device meets system requirements. View the [supported hardware](/w.ai-guide/supported-hardware.md) page for more information.
2. Verify your internet connection is stable.
3. Confirm you have the latest version of w\.ai installed. Download the most recent build [here](https://download.w.ai).

If your device meets the requirements above, please let us know your issue by dropping a message in the [#beta-testing](https://discord.com/channels/1264970635919097999/1378169115650297866) channel in our [Discord](https://discord.gg/w-ai) server, or send us an email at `support@w.ai`.

If you are encountering issues within the app, please select the 'Report a Bug' option in the bottom right.\
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If you are encountering issues within the CLI, please use the `wai report <issue>` command to then submit us a report.

<figure><img src="https://2120771900-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FigmXUQMEeb9X0H9luYhf%2Fuploads%2FlmRhXGsdq3OY1M5HMHew%2FScreenshot%202025-03-18%20at%203.50.23%E2%80%AFPM.png?alt=media&amp;token=50987ab5-cf08-4f59-9266-f9cfad8d9ae7" alt=""><figcaption></figcaption></figure>


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